There are two ways on how to reset your Nokia Lumia 620, it can be through the hard reset or soft reset. When you say hard reset it involves on the hardware part, so you need to remove the battery of you Nokia Lumia and reinsert it. Then turn on your device normally. This should refresh the content of your device but will not remove any data.
Software reset will return your device to its default settings. Like a brand new phone, no information or data saved on your device. This procedure will erase all your data save on your phone.
If your Nokia Lumia is frozen, it is recommended to perform the Hard Reset.
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